"Thank you to all of you for doing your jobs so well. Our mother lived at Bentley for four years. During that time we have been so impressed with your staff and facility. You made her final years so comfortable, safe, and enjoyable. We are extremely grateful."
"The staff (at Bentley Manor), from housekeepers and aides to nurses, exhibit a remarkable sunny attitude as they go about their duties. And this attitude is evident whether management personnel are in-house or gone for the day. Always a smile and a greeting by staff folks going about their work caring for elderly people. Your staff often prefaces a remark to a resident with a touch and a smile, and is always reassuring. I have to marvel at your screening process, as well as your training program, that ensures the kind of employee behavior that optimizes a living experience ... I would heartily recommend your company to anyone needing to place their loved one in an (assisted living facility)."